FAQ

Frequently Asked Questions

Glanvill is an organization where you will get the opportunities to realize your full potentials. We value Professionalism, Efficiency, Transparency, Integrity and Teamwork spelt out in our core values.

Above all, we continually innovate to deliver unrivaled, value added services to our customers and return on investment to our stakeholders. Here are the answers to the Frequent Questions our customers usually asks us.

We offer efficient, proactive, excellent and reliable insurance services.

Ensure that the property has a genuine Title documents

  1. Collect the valid Receipt of payment
  2. That the Land is not situated on Government acquisition area – now or in the future
  3. Confirm the ownership and title documents at the State lands department – a lawyer should do this for you
  4. Ensure that there are no encumbrances on the land or property either from a bank or others
  5. If it is a family property, ensure that all relevant family members agree to the sales of the property/land
  6. As far as it is practicable, visit the community Head, Oba etc. as they will also be in a better position to reveal hidden information about the land/property than any other person
  7. Settle issues with all concerned Associations
  8. Confirm the duration of the lease of the land
  9. Secure and collect the survey plan of the land
  10. Ensure that the integrity test on the building is confirmed to be okay

Motor insurance premium is regulated by the National Insurance Commission and categorized according to different Classes (Private and Commercial), Types of vehicles - Private Motor, Own Goods, Staff Bus, Truck/General Cartage, Special Types, Tricycles and Motorcycle

The cover can either be Comprehensive or Third Party Only

  1. Comprehensive is calculated at 5% of the insured/Vehicle value
  2. Third Party is uniform based on the type of the vehicle as follows

Private motors - N15,000.00

Own Goods - N20,000.00

Staff Bus - N20,000.00

Trucks/General Cartage - N100,000.00

Special Type - N20,000.00

Tricycle - N5,000.00

Motorcycle - N3,000.00

Premium reduction is a function of the type of property under consideration.

For Vehicles, it is very important that the vehicles are reassessed every renewal to ensure that it is renewed at the current market value. Vehicles are depreciating assets (except for period of increasing inflation) with all things being equal, the values of vehicle reduces annually and where this is considered for insurance the premium ought to reduce also.

For property, plants and machinery – A building should be insured at a value that will be sufficient enough to rebuild the same type of building on the same land within the period of the insurance. If the value of the build at the time of loss is lesser than the cost of rebuilding the same type of building at the time of loss, the building will be considered underinsured and the insured will bear a ratable proportion of the claim such that the insured will not get full compensation for the loss.

Landed property are appreciating assets and thus the value increases annually making the premium also to increase annually. The Insured may decide to maintain the same value for the landed property for certain period like 5years if the marginal annual increase is not substantial, this way the premium can be maintained at the same level for that period

Plant and Machinery should also be insured at the current market value because should there be a claim it will be settled based on the current market value at the time of loss. Insuring it at a value lower than this meANSWER it will be considered as underinsurance and the insured will bear a ratable proportion of the claim.

CAN YOU ACTUALLY REDUCE YOUR PREMIUM – YES – asides from insuring your property at a value that is lower than the current market value or future cost of rebuilding (which we do not encourage), you can do any of the followings

  • You may opt for reduced cover e.g. take a Fire Only insurance cover instead of a Fire & Special Perils Insurance, Third Party Fire and Theft instead of Comprehensive motor insurance cover.
  • You can remove some policy extensions paid for
  • You can combine your property policies to enjoy package discounts
  • You can also seek to applicable discounts to reduce your premium (Not applicable to motor)
  • You can entrust your asset to Glanvill to negotiate a cheaper rate for your risk or secure a better rate with another insurer.

You can segment your premium payment into Quarterly or Half yearly to enable you pay at your convenience

Policy Excess means the part/proportion of every claim to be (first) borne by the insured before the Insurer settles the claim. It is the amount you make in contribution to a claim.

 

The basic purpose of an excess is to make the insured a co-insurer on the policy so that the insured will act carefully always in handling their asset and not act uninsured. It is also to discourage flood of trivial claims.

When you are involved in a motor accident, kindly do the following

  1. a) Act uninsured and do not admit liability
  2. b) Take pictures of the accident scene
  3. c) Notify Glanvill or your Insurer immediately

Where Third Part is involved

  1. a) collect the Third Party’s Driver’s license
  2. b) Collect the Third Party’s Vehicle documents
  3. c) Collect the Third Party’s Insurance documents
  4. d) Get a statement from the Third party admitting responsibility and willingness to pay for the repairs
  5. e) Where “D” is not possible, get a Police Report

Get the following documentations

  1. a) Estimates of repairs
  2. b) Complete the Claim Form from the Insurer
  3. c) Police Report
  4. d) Statement of the incident

Where it is Motor theft

  1. a) Original certificate of Insurance
  2. b) Original and Duplicate Keys of the stolen vehicle
  3. c) Original Vehicle license
  4. d) Original Purchase Receipt
  5. e) Interim and final Police report

Ensure that the property has a genuine Title documents

  1. Collect the valid Receipt of payment
  2. That the Land is not situated on Government acquisition area – now or in the future
  3. Confirm the ownership and title documents at the State lands department – a lawyer should do this for you
  4. Ensure that there are no encumbrances on the land or property either from a bank or others
  5. If it is a family property, ensure that all relevant family members agree to the sales of the property/land
  6. As far as it is practicable, visit the community Head, Oba etc. as they will also be in a better position to reveal hidden information about the land/property than any other person
  7. Settle issues with all concerned Associations
  8. Confirm the duration of the lease of the land
  9. Secure and collect the survey plan of the land
  10. Ensure that the integrity test on the building is confirmed to be okay

This largely depends on the time it takes the insured to submit all claim supporting documents for the processing of the claim. After notifying Glanvill about your claim, you will be required to submit some documents to enable your Insurer to process the claim. Upon submission of all required claim supporting documents, the insurer will make an offer and issue the Discharged Voucher. From the time of accepting the offer and returning the Discharged Voucher, it may take an average of three to seven days for the payment to be made.

The Personal Accident insurance compensates an individual for injuries, disability (permanent or partial) or death, sustained as a result of accident including the medical related expenses incurred due to the accident.

The Personal Accident Insurance cover is an annual cover, though a shorter period cover can be arranged.

  1. it does not cover Third Party liability or injury
  2. it does not cover medical expenses for normal or ordinary sicknesses
  3. it does not cover self inflicted or intentional injuries
  4. injuries sustained under the influence of alcohol
  5. injuries sustained as a result of participation in adventure sport or professional sport
  6. injuries sustained prior to the commencement of the policy
  7. Injuries or disabilities sustained as a result of child birth related issues
  8. injuries sustained from participation in violent public disorder or labor disturbance.

YES. The policy can cover more than one person. A group of people either as employees, Club members, Association etc. can be covered under the Group Personal Accident Insurance cover.

Everyone is eligible to be covered under the Personal / Group personal Accident Insurance cover.

YES

YES. The policy can be arranged to cover the Directors of a company

Under the Workers Compensation Insurance, an employer having less than 5 employees is not under statutory obligation to have a Workers compensation insurance, however it is mandatory for such employer to compensate the employees that sustains injury at work. Companies having five employees and above must have the Workers Compensation Insurance

In Nigeria, the Employees Compensation Act of 2010 (repels the Workers Compensation Act 2004) mandates all employers to make monthly contributions to the Employees Compensation Fund.

It is therefore compulsory to for employers to have the Employees Compensation insurance cover.

The Deductible or Excess is that part of each and every claim that the insured must bear by themselves irrespective of the apportionment of fault for the accident.

The purpose of insurance is to place the insured in the same financial position or near to the same position the insured was prior to the loss immediately after the loss. While it may be practicable to project the cost of rebuilding a similar building in future and insure the property in the cost of rebuilding, same may not be applicable to vehicle insurance as the model of the car and its parts may not be in production again and if it can be found may cost more. Where such parts are replaced with a similar but newer part, the insured would be charged for Betterment added to the vehicle by the new parts replaced.

it means that when an insured is involved in an accident and cannot make use of his car, the insurer provides an alternate vehicle for his use or refund his transportation expenses incurred through an agreed means, provided that the Insured has submitted all claim documents and signed the Discharged Voucher. Note that most insurance companies do not have it in their policies

There are various reasons why the premium can go up

  1. you might have increased the value of your property
  2. you requested for extension in the policy to cover other aspects of the risk not previously covered
  3. Statutory change in premium rate

Insurance policies are designed to cover specific risks and would compensates the Insured upon the happening of the insured perils. The Insured will not be entitled to compensation or refund where the loss sustained or peril is not covered under the policy.

At Glanvill Enthoven Insurance Brokers Ltd, we have built years of insurance experience and industrial relationship that spans over 60years in client portfolio management, risks placement, achieving best pricing and prompt claims handling.

We are equipped with professional workforce whose knowledge of the industry gives us an edge in risks placement, Terms negotiation and equitable claim settlement handling.

Our services is focused on satisfying our clients to ensure that their businesses / assets are well protected and their losses are recovered.

Glanvill Enthoven Insurance Brokers Ltd is owned by the Southwestern states of Nigeria but has bases in the Northern and southern states and other major parts of Nigeria. It is set up to provide Insurance intermediary services to Nigeria businesses and individuals and operates outside the control of the State governments

Our practice ensures that we support our client from the time of loss through claim documentations gathering to following and scrutinizing offers to ensuring that all forms of delays are eliminated while at the same time collecting fair and equitable settlement for the client.

The insured is expected to act as if uninsured. They are expected to protect the remains of the damaged property from further damage. They should report the incident immediately to Glanvill or the Insurance Company and provide all required claim documents requested for processing the claim.

Betterment is a policy condition imposed by the Insurer where after a loss, the damaged parts are replaced with newer or more modern ones considerably putting the property in a better condition or improving it than it was before the loss